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FAQ for International Customers For customers shopping from outside Japan.
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- Q.Do you ship internationally?
- A.Yes. International orders are available through our overseas sales support service. Please follow the international checkout guide displayed on the page when ordering from outside Japan.
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- Q.Which countries do you ship to?
- A.We ship to over 100 countries and regions through our overseas sales support service. Available countries and shipping fees may vary depending on the destination and the item. Please check the international checkout page for the latest information.
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- Q.How does international shipping work?
- A.International orders are first shipped to a designated warehouse in Japan, then forwarded to your country or region. Because of this process, delivery may take longer than domestic shipping.
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- Q.Are customs duties, import taxes, or additional fees included?
- A.No. Customs duties, import taxes, and other charges may vary depending on your country or region. Any customs duties, taxes, or import fees are the responsibility of the customer.
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- Q.Who should I contact for international order inquiries?
- A.For inquiries about international orders, please contact the overseas sales support service shown on the checkout page. They support international checkout, shipping, and order-related inquiries.
